Allied Workforce Solutions cut shift fill time from 38 minutes to 4 — and saved $1.2M.

The Company

Allied Workforce Solutions is a mid-size industrial staffing agency headquartered in Columbus, Ohio. Founded in 2011, they've grown to place 2,200 temporary workers across 14 client sites spanning auto parts manufacturing, food processing, and regional distribution centers. Their territory covers central and southern Ohio, with annual revenue of approximately $48M.

The Challenge

By mid-2025, Allied was facing a compounding operational crisis. Their shift fill rate had slipped to 71% — well below the 90% threshold that their largest clients contractually required. The consequences were cascading:

• $180K per quarter in lost billing revenue from unfilled shifts
• 8 scheduling coordinators spending 70% of their time on phone outreach, averaging 34 calls per coordinator per day with a 24% pickup rate
• Honda Logistics Group, their largest client (representing 18% of revenue), issued a formal warning: hit 90% fill rate within 90 days or the contract goes to rebid
• After-hours fill rate was a dismal 42%, with a single overnight coordinator handling call-outs for all 14 sites

"We were in a reactive spiral," says Jennifer Aldridge, Director of Operations. "Every morning started with fires. The coordinators were exhausted, the clients were frustrated, and we were bleeding money. We needed to fundamentally change how we fill shifts, not just work harder."

The Solution

Allied deployed MyHR in a phased rollout over three weeks in August 2025:

Week 1: Connected MyHR to their Bullhorn ATS instance. Worker profiles, certification data, and shift schedules synced automatically. Configured eligibility rules: OSHA certifications, forklift licenses, site-specific clearances, and overtime caps.

Week 2: Ran MyHR in parallel mode alongside the existing manual process at their three highest-volume sites (two auto parts plants and one distribution center). Coordinators monitored every AI conversation to validate quality and accuracy.

Week 3: Expanded to all 14 sites after parallel testing showed MyHR matching or exceeding manual fill rates. Coordinators transitioned from phone outreach to exception management.

The Results

Within 60 days of full deployment, Allied's operational metrics transformed:

• Fill rate: 71% → 94% (exceeded the Honda contract threshold by month 2)
• Average fill time: 38 minutes → 4 minutes
• After-hours fill rate: 42% → 87% (MyHR operates 24/7 without staffing an overnight coordinator)
• Worker response rate: 24% (phone only) → 68% (multi-channel)
• Coordinator time on outreach: 70% → 15%

Three of their eight coordinators were reassigned — not laid off — to business development and client relationship roles. Two of them have since brought in new accounts that added $2.8M in annualized revenue.

"The biggest surprise wasn't the fill rate improvement — we expected that. It was watching our coordinators transform from phone operators into relationship builders. Jennifer Aldridge literally told me, 'I finally get to do the job I was hired for.' That's when I knew we'd made the right call."

— Jennifer Aldridge, Director of Operations, Allied Workforce Solutions

The Honda Outcome

Allied not only kept the Honda Logistics contract — they expanded it. After seeing consistent 94%+ fill rates for three consecutive months, Honda added a second facility to Allied's coverage, representing an additional 180 weekly shifts and approximately $3.2M in new annual revenue. The contract was extended for three years without an RFP.